General And Wainscoting FAQ

Do you ship to location other than Klang Valley area?

Yes, we ship nearly all items / materials within Malaysia.

Do you provide installation service? If do, how much do you charge for timber or wainscoting installation?

Yes but currently only available for wainscoting and divider. Standard installation generally starts at around RM 3000 per job; however, if you require non-standard installation such as painting, removal, extra charges will apply. We / You will liaise directly with the subcontractor on your requirement and charges.

Is all workers/installers direct from your company?

No, they all are independent contractors.

Can I request site-visit include measuring?

Sure but we normally charge minimum RM 120 above, price will vary according to location (Only Klang Valley and Penang areas). So it is advisable for you to contact us for checking. Meanwhile, you can also try to use our free online tools to measure wainscoting and flooring size and the cost estimation.

Are you wainscoting specialist?

We are a hardwood wainscoting specialist that supply nearly 100 patterns wood skirting and moulding in different sizes. Unlike hardware shops, we often took particular care about our wood products.

How do I place an order?

These are general steps of your shopping journey with us:
1. Choose your product
2. WhatsApp us / Email us / Drop a message to us with your address(If you need us to ship it for you), name, phone no and your order details.
3. We will final confirm with you the order include shipping fee.
4. After you agree, an invoice will be issued and finalize payment.

Remarks – We are in the process of launching an E-commerce shop so you can directly place an order online soon!

Can I walk in? Any ready stock?

Yes you may walk in our Kajang office but not all wood products are available so it is advisable for you to contact us or leave us a message prior to drop by.

Can I self-pick?


Can I return the wood or request for refund if I found that the size is wrong or I change my mind about the design?

Sorry all products / materials sold are strictly non-refundable. We only replace or exchange any damaged or defective product / material. Please note that it is subjected to conditions of the product / material.

I found the total wood lengths I received is less than the quantity I ordered, can I request for replacement?

Most of the time, we would replace for any shortage but kindly understand that sometimes wood come in random length which quantity could often more or less. It is quite hard for us to control the precise length but we always try our best.

Can someone help me plan and design wainscoting or other kinds renovation with wood for my house?

Yes we have. However, we always advise customer like you to visit our FB page or project gallery for past and existing designs. If you couldn’t find any desirable design, you may directly send us your design, we will quote you accordingly.

Is your woods warping (kayu yang bengkok)?

Yes, warp is the inherent characteristics of wood due to its moisture unevenly. Stain and paint can act as a layer and restrict moisture absorption. In this way, you can prevent warping at a maximum level.

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